REFUND & RETURN POLICY
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At SOB Hair Co., we pride ourselves on delivering high-quality hair extensions. If for any reason you are not satisfied with your purchase, please review our return and refund guidelines below.
Eligibility for Returns & Refunds
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Returns or refunds must be requested within 30 days of the original purchase date.
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Hair extensions must be returned in their original condition — unwashed, unused, unaltered, and with original packaging intact.
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If the hair has been worn, installed, colored, cut, or chemically processed, the warranty is void and we cannot accept the return.
How to Start a Return
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Email us at [your email address] with your order number and reason for return.
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Our customer care team will review your request and provide you with return instructions.
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Processing
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Approved refunds will be issued to your original method of payment within 5–10 business days.
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Please note: Shipping fees are non-refundable, and the customer is responsible for return shipping costs.